Frequently asked questions.
Clear answers to the most common questions. Don't see your question? Send us a message via WhatsApp.
How long does a cleaning take?+
It depends on the type of furniture, its size and the level of soiling. We give a realistic indication upfront.
How long does my sofa need to dry?+
Drying time depends on material, ventilation and room temperature. You'll receive practical aftercare advice after the treatment.
Can all stains be removed?+
We do our utmost, but old, dried-in stains or discolouration may remain visible. We always discuss this in advance.
Do you clean at my home?+
Yes, all our treatments are performed on location.
Do I need to prepare anything?+
The furniture needs to be accessible. Any other preparation we'll discuss upfront.
Are the products safe for children and pets?+
Our approach is tailored to this when performed according to the professional process.
Do you charge call-out fees?+
No, we don't charge call-out fees or admin fees.
Can I send a photo via WhatsApp?+
Yes, it helps us advise on the material and approach.
Can I book online directly?+
Yes, you can easily schedule online via the 'Book an appointment' page.
Do you also clean multiple chairs?+
Absolutely. For larger quantities we're happy to provide a custom quote.
Do you also work for businesses?+
Yes, we work for both private clients and business customers.
Can work take place outside opening hours?+
For business clients we schedule outside opening hours where possible.
Is periodic maintenance possible?+
Yes, we're happy to work on a recurring schedule.
What does 'no result, no cost' mean?+
If the agreed treatment yields no noticeable result, we don't charge for it — within our terms and depending on the state of the material.
What's the difference between soiling, wear and discolouration?+
Soiling can generally be cleaned. Wear and permanent discolouration are damage to the material and can't be undone.
Can a sofa be used right after the treatment?+
We advise waiting until the upholstery is properly dry. We give exact guidance on site.
Ready to refresh your interior?
Book an appointment directly, or send a photo first for personal advice.